FACE TO FACE COURSES
All fees will be paid prior to the commencement of training unless prior arrangements are made with
Cancellation, Change and Refund Policy
Cancellation and change fees are addressed according to the notice given by the person making the request:
- Cancellation requested 7 or more days prior to the commencement of the course: Full amount refunded or held in credit for future use.
- Change of date requested 7 or more days prior to the commencement of the course: No change fee.
- Cancellation requested 2 to 7 days prior to the commencement of the course: 50% refunded, or held in credit for future use.
- Change of date requested 2 to 7 days prior to commencement of the course: We retain your original payment and charge a $75 change fee.
- Cancellation on day prior to course, no show on the day, arrive too late, withdrawal during the course: All monies forfeited.
- Change of date requested day prior to course commencement: We retain your original payment and charge a $100 change fee.
Where a refund is due to a candidate, the applicable refund amount will be provided within thirty days.
From time to time, deposits may be required to secure a place on an upcoming course. These deposits are non-refundable.
Arriving late to a course affects the learning outcomes of all students. Kangaroo Training Institute Pty Ltd reserves the right to refuse entry to candidates who arrive late to a course.
Kangaroo Training Institute Pty Ltd reserves the right to cancel, postpone or re-schedule courses due to low enrolments or unforeseen circumstances. Should this occur a full refund and/or an opportunity to reschedule (without penalty) will be offered.
Kangaroo Training Institute Pty Ltd reserves the right to change course fees, dates, content, trainers or method of presentation at its discretion.
Kangaroo Training Institute Pty Ltd take responsibility and follow processes to ensure our training and assessment practices comply with the National Vocational Education and Training Act and Training Regulator Act 2011.
* NOTE: Placement of an order for services constitutes acceptance of the above terms and conditions
All the following terms and conditions apply to any of Kangaroo Training Institute Pty Ltd courses which are delivered either wholly or in part online.
e-Learning Course-Specific Terms and Conditions
Each Kangaroo Training Institute Pty Ltd-Learning Course has a variety of Terms and Conditions which must be acknowledged and accepted prior to enrolment. These are provided to the candidate in writing at time of online booking, or discussed verbally in the case of a phone booking. These Terms and Conditions are in addition to all following Terms and Conditions which apply to all e-Learning courses.
e-Learning Course-Specific Terms (Maximum Time frame of Enrolment)
Each enrolment term commences at the the time of purchase at which point the participant will be notified of their username and password. Username and password notification will be via email to the address provided by the participant during the enrolment process when payment is received by Kangaroo Training Institute Pty Ltd. Under NO circumstances whatsoever may any registered user share or distribute their username or password to any third party. Any breach of this term will result in the immediate suspension of the account.
Enrolment terms for each course are provided at time of enrolment. Upon purchase of the selected course, each participant is provided with the expected course time frame and enrolment term. Unless advised differently at time of enrolment, Kangaroo Training Institute Pty Ltd standard enrolment term is 12 months. If you have not completed your training within the enrolment term, your enrolment will be withdrawn and your account disabled.
During the enrolment term, support will be provided during Kangaroo Training Institute Pty Ltd’s business hours ( 7:00 am – 5:00 pm AEST ). Support services are dependent upon on the type of course into which the participant has enrolled. Support services specific to each course are detailed in the relevant course guide/s. To obtain support, call 0401 027 247 during business hours.
Turnaround times for marking
Applicability: This section relates to all e-Learning courses which require participants to submit assessment items for marking.
Upon successful enrolment into your course, you will be notified of your relevant trainer/s and/or assessor/s. Kangaroo Training Institute Pty Ltd will, upon receiving submission of an assessable item from you, endeavour to mark, and return, any piece of assessment within three (3) business days. Please be advised that larger pieces of assessment may take longer. If you have not received a response to your submission within twenty (20) business days, please contact Kangaroo Training Institute Pty Ltd to discuss.
Blended Courses – e-Learning and Face-To-Face
Applicability: This section relates to all e-Learning courses which require the completion of online training and assessment prior to assigned face-to-face training day/s.
Upon selection of your course, it is the responsibility of the learner to ensure they are aware of the due dates of the required assessment. Achieving a competent result for online assessment components prior to attending face-to-face training components is mandatory. Where a learner has not reached a competent result prior to attending face-to-face training, the learner will not be permitted to participate. In this case, the course fee is forfeited and a re booking fee will apply.
Extensions (to assessment time frames or enrolment terms) can only be granted due to compassionate or compelling circumstances that are generally those beyond the control of the participant and which have an impact upon the participant’s course progress or well being.
A participant may withdraw from an e-Learning course at any time. No refund will be issued after login to the e-Learning system.
You understand that all information, data, text, sound, photographs, graphics, messages or other materials (collectively: ‘content’), whether publicly posted or privately transmitted, are the sole responsibility of the person from whom such content originated.
You own the rights to your own content that you post to during your enrolment. However, as a condition of your enrolment, you hereby grant to us the perpetual, non-exclusive, transferable, royalty free licence to edit, modify, copy, publish, distribute, and otherwise use any content that you post.
You shall not upload to, or distribute or otherwise publish to your e-Learning course any content that:
- contains viruses or other contaminating or destructive features
- infringes any copyright, trademark, patent, trade secret or violates any right of privacy or publicity
- contains material not relevant or otherwise inappropriate to the subject matter of a discussion board
- otherwise violates any applicable law
Intellectual Property and Copyright
You acknowledge that the course you enrolled into contains content that is protected by copyright, trademark or our other proprietary rights. In addition, the course contains information, software and other content provided by third parties that is protected by copyright, trademark or other proprietary rights. We hereby grant you a non-exclusive, non-transferable licence to use the content, provided that you:
- Only utilise the content for your own personal, non-commercial use
- Do not modify, publish, transmit, reproduce, create derivative works from, distribute, or in any way exploit any of the content provided to you.
Minimum System Requirements
Participants are responsible for their own computer/device technology and Internet service. The technology standard required is described during the enrolment process for each e-Learning course provided.
Kangaroo Training Institute Pty Ltd is not responsible for any problems caused to or by your equipment, including any virus or related problems with your use of the Kangaroo Training Institute Pty Ltd e-Learning system.
You are responsible for all connection, access or data fees, and for installing, maintaining, and operating your own equipment. Kangaroo Training Institute Pty Ltd makes no warranties or interpretations that the website(s) contents and course information will meet your requirements.
Kangaroo Training Institute Pty Ltd is, as are all other businesses and corporations registered within Australia, bound by Australian Consumer Law, which outlines the rights of a consumer to receive a refund on either a product or service. Whilst Kangaroo Training Institute Pty Ltd will issue refunds in accordance with Australian Consumer Law, however, please note that refunds will not be provided where you have:
- changed your mind;
- found it cheaper somewhere else;
- decided you did not like the purchase; or,
- have no use for it.
Refunds will only be provided by Kangaroo Training Institute Pty Ltd where:
- a person has been unable to complete their e-Learning course due to the unavailability of Kangaroo Training Institute Pty Ltd e-Learning services; and,
- Kangaroo Training Institute Pty Ltd, or sub-provider has failed to maintain services.
Refunds will not be granted, for example, where a person’s personal internet connection becomes unavailable, personal IT hardware is unable to meet the minimum requirements, or corporate internet access blocks access to the Kangaroo Training Institute Pty Ltd e-Learning services.
Breaching any of these terms and conditions may trigger a terminating event. The outcome of a terminating event may include any or all of the following (depending on the circumstances):
- A formal warning
- Cancellation of enrolment without refund
- Civil prosecution.
Whether a breach is triggers a terminating event is at the discretion of Kangaroo Training Institute Pty Ltd management.
* NOTE: Placement of an order for services constitutes acceptance of the above terms and conditions.